At Charge Wave, we want your new cap to arrive quickly and in perfect condition. Please review the following shipping terms before completing your order.
Processing Time
Orders are processed within a maximum of 2 business days from the date your order is placed. Most orders are processed sooner. Once processing is complete, your cap is handed over to our shipping carrier.
Delivery Time
After processing, estimated delivery time is 5 to 7 business days within the contiguous United States. Total delivery time from order placement to your doorstep is typically between 5 and 9 business days, depending on your exact location and the carrier assigned.
Shipping Carriers
We work with the following trusted carriers to ensure your cap arrives safely and as quickly as possible:
- FedEx
- USPS (United States Postal Service)
- UPS
The carrier assigned to your order is automatically selected based on your shipping address to provide the fastest and most reliable delivery option for your cap.
Shipping Rates – Free Shipping Anywhere in the USA
We are pleased to offer free standard shipping on all orders shipped to addresses anywhere within the United States. No minimum purchase required. No hidden fees.
Same-Day Dispatch and Tracking Policy
We prioritize getting your cap on the road as fast as possible. Our dispatch and tracking policy works as follows:
- Cut-off time for same-day dispatch: 19:00 PM (7:00 PM) USA Time (Monday – Friday, during our business hours of 9:00 AM – 19:00 PM)
If You Order On or Before 19:00 PM (Monday – Friday)
- Your order is dispatched the same day
- Your tracking number is provided the same day via email
If You Order After 19:00 PM (Monday – Friday)
- Your order will be dispatched the next morning immediately when operations begin
- Your tracking number is provided that next morning
Summary – Order Today, Tracking Today (or Next Morning)
| Order Time | Dispatch | Tracking Provided |
|---|---|---|
| On or before 19:00 PM (Monday – Friday) | Same day | Same day |
| After 19:00 PM (Monday – Friday) | Next morning | Next morning |
This policy ensures fast delivery, early access to your tracking information, and complete transparency so you can plan for your cap’s arrival.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number. You can use this number to monitor your package’s status and estimated delivery date through our carrier’s website.
Address Accuracy
You are responsible for providing a complete and accurate shipping address at checkout. Charge Wave is not liable for delayed, lost, or misdelivered shipments caused by incorrect or incomplete address information provided by the customer. Any additional shipping fees incurred to resend a package due to address errors will be charged to the customer.
Order Modifications and Cancellations
If you need to modify or cancel your order — for example, to change the shipping address or cancel a cap purchase — please contact our customer support team within 24 hours of placing your order. We will make every reasonable effort to accommodate your request before the order enters the processing or dispatch phase.
Lost or Damaged Packages
Although rare, if your package is lost or damaged while in transit with FedEx, USPS, or UPS, please contact our customer support team immediately. We will work directly with the carrier to investigate the issue and ensure a fair resolution, which may include a replacement cap or refund depending on the outcome of the carrier’s investigation.
Returns and Exchanges
For information about returning or exchanging your cap, please refer to our separate Refund and Returns Policy, which explains return eligibility, the 30-day return window, and the refund process.
Contact Our Shipping Support Team
If you have any questions about this Shipping Policy, need help with tracking, or require assistance with an order you have already placed, please contact us using the information below.
Email: support@chargewave.shop
Phone: +1 925-584-0605
Address: 21011 Phoenix Lake Rd #9697, Sonora, CA 95370, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)