At Charge Wave, your satisfaction with our premium caps is our priority. Please review the following terms to understand how returns and refunds are handled.
Returns
Return Window
We accept returns within 30 calendar days from the date of delivery. To qualify for a return, your cap must be unused, in the same condition as when you received it, and still in its original packaging with all tags attached.
Non-Returnable Items
The following types of items are not eligible for return:
- Personalized or custom-embroidered caps
- Intimate or sanitary goods (including headwear hygiene products)
- Perishable items (not applicable to our products)
- Gift cards
How to Initiate a Return
To begin the return process, please contact our customer support team at support@chargewave.shop. We will provide you with return instructions and, if applicable, a return authorization number.
Return Shipping Costs
Customers are responsible for paying return shipping charges unless the return is necessary due to our error (e.g., wrong cap shipped or defective product received). If the return is the result of our mistake, we will provide you with a prepaid return shipping label at no cost to you.
Refunds
Refund Processing Time
Once your returned cap has been received and inspected at our facility, we will send you an email notification confirming receipt. We will also inform you whether your refund has been approved or rejected.
For approved refunds, the credit will be processed within 2 business days after return approval. The refund will be issued back to your original method of payment.
Refund Appearance Time
Please allow additional time for the refund to appear in your account, as banking institutions and payment providers have varying processing speeds. If you have not received your refund after 3 business days from our processing date, please check with your bank or credit card company first, then contact us if the issue remains unresolved.
Exchanges and Damaged Items
Exchanges
We do not offer direct exchanges. If you wish to receive a different cap (different style, color, or size), please follow our return process to send back the original item and place a separate order for the new cap you want.
Damaged or Defective Products
If your cap arrives damaged or with a manufacturing defect (e.g., loose stitching, broken clasp, misaligned embroidery), please contact us immediately. Provide detailed information about the damage along with clear photographs. Keep the original packaging and the damaged cap as evidence. We will arrange for a replacement or full refund based on your preference.
Contact Information for Returns and Refunds
If you have any questions about this Refund and Returns Policy, or if you need assistance with a return or refund request for your cap, please reach out to our customer support team.
Email: support@chargewave.shop
Phone: +1 925-584-0605
Address: 21011 Phoenix Lake Rd #9697, Sonora, CA 95370, USA
Business Hours: Monday – Friday, 9:00 AM – 19:00 PM (USA Time)